CUSTOMERS: We will listen to our customers, understand and balance their needs and expectations with those of our suppliers, employees, investors, and endeavour to give full satisfaction to all parties.
LEADERSHIP: We will establish and communicate our objectives for the organization and through our leadership amplify core values to guide the behaviour of all to achieve our objectives.
PEOPLE: We involve our people in the organization's development, utilize and stimulating their knowledge and experience, recognize their contribution and provide an environment in which they are motivated to realize their full potential.
PROCESSES AND SYSTEM: We will take a process approach towards the management of work and manage our processes as a single system of interconnected processes that delivers all the organization's objectives.
CONTINUAL IMPROVEMENT: We will provide an environment in which every person is motivated to continually improve the efficiency and effectiveness of our procedures, processes and our management system characteristics.
DECISIONS: We will base our decisions on the logical and intuitive analysis of data collected where possible from accurate measurements of product, process and system characteristics.
SUPPLIER AND SUBCONTRACTORS RELATIONSHIPS: We will develop alliances with our suppliers and subcontractors working with them to jointly improve performance and a quality product.